Most Customer Support crewmembers are based out of our Salt Lake City Support Center (SSC). Upon hire, new Reservations Crewmembers attend orientation and training at SSC before starting work from home.
The Orlando Support Center (pictured) recently opened a Customer Support call center. Over the next few years, we expect to hire up to several hundred Customer Support crewmembers in Orlando to support our continued growth in the Caribbean and Latin America.
If you’re a people-person who can deliver award-winning customer service in a 24-hour operation where no two days are the same, Airport Operations (AO) could be the job for you. JetBlue’s friendly and helpful AO crewmembers welcome customers with a smile and help manage a smooth check-in and boarding process. To be successful in this role, you must have a helpful attitude, solid computer skills and be committed to serving with excellence in all situations.
Office job not your gig? Get outside and flex your muscles as a Ground Operations (GO) crewmember. The GO team prepares the aircraft for departure, loads baggage, stocks provisions, and is responsible for the safe guidance of aircraft movement on arrival and departure. While out there braving the elements, GO crewmembers also help with aircraft fueling and waste disposal. The team values safety above all, has a positive attitude and help out one another to get the job done.
We hire Airports crewmembers at nearly all JetBlue destinations, while many of our Ground Operations opportunities are with the larger stations, including our focus cities: Boston, Fort Lauderdale, Long Beach, New York, Orlando and San Juan.
Ensuring that the right crewmembers and aircraft are in place to run each of our flights every day requires agile coordination and fluid communication across departments and teams. System Operations (Sys Ops) crewmembers manage the daily operations of the airline–including crew and aircraft scheduling and planning, dispatch and maintenance control.
Some Sys Ops teams monitor the operation as a whole, while others are focused on specific regions, flights, or equipment. No matter the role, Sys Ops crewmembers are detail-oriented team players who communicate clearly and perform under pressure.
All System Operations positions are located in the Systems Operations Center (SOC) within our Long Island City Support Center (LSC) in New York City.
As our crewmembers will tell you, “this is a lifestyle, not a job!” Our tight-knit Inflight crew help create an award-winning experience for customers flying JetBlue. With the fun and adventure of this role comes great responsibility to putting the safety and comfort of our customers first, and being flexible and dependable when it comes to working holidays, weekends and non-traditional hours.
JetBlue pilots are among the most highly qualified in the industry. In addition to impeccable experience and training, our pilots share a passion for safety, customer service and caring for their crews. JetBlue pilots inspire teamwork and take pride in making values-based decisions in the air and on the ground.