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Customer Support

Customer Support crewmembers assist customers calling
1-800-JETBLUE. Across a range of situations, they are natural problem-solvers who offer helpful solutions and products to customers in a 24/7 operation, where working some weekends and holidays is an important part of the role.

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  • Where the Jobs Are

    Most Customer Support crewmembers are based out of our Salt Lake City Support Center (SSC). Upon hire, new Reservations Crewmembers attend orientation and training at SSC before starting work from home.
    The Orlando Support Center (pictured) recently opened a Customer Support call center. Over the next few years, we expect to hire up to several hundred  Customer Support crewmembers in Orlando to support our continued growth in the Caribbean and Latin America.

    Orlando Support Center

    Airport Operations

    If you’re a people-person who can deliver award-winning customer service in a 24-hour operation where no two days are the same, Airport Operations (AO) could be the job for you. JetBlue’s friendly and helpful AO crewmembers welcome customers with a smile and help manage a smooth check-in and boarding process. To be successful in this role, you must have a helpful attitude, solid computer skills and be committed to serving with excellence in all situations.

     

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  • Ground Operations

    Office job not your gig? Get outside and flex your muscles as a Ground Operations (GO) crewmember. The GO team prepares the aircraft for departure, loads baggage, stocks provisions, and is responsible for the safe guidance of aircraft movement on arrival and departure. While out there braving the elements, GO crewmembers also help with aircraft fueling and waste disposal. The team values safety above all, has a positive attitude and help out one another to get the job done.

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  • Where the Jobs Are

    We hire Airports crewmembers at nearly all JetBlue destinations, while many of our Ground Operations opportunities are with the larger stations, including our focus cities: Boston, Fort Lauderdale, Long Beach, New York, Orlando and San Juan.

    Jetblue Featured Image

    Getting Hired

    1. Review the job description and be sure that you meet the minimum qualifications of the role.
    2. Submit your application online.
    3. Participate in a brief phone interview. If that goes well,
    4. Attend an interview to learn more about the job and share your skills and experiences.
    5. If selected, candidates must pass a background screening before receiving a formal job offer.
    6. Once cleared, new crewmembers are scheduled to attend new hire orientation and training at JetBlue University in Orlando!
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    System Operations

    Ensuring that the right crewmembers and aircraft are in place to run each of our flights every day requires agile coordination and fluid communication across departments and teams. System Operations (Sys Ops) crewmembers manage the daily operations of the airline–including crew and aircraft scheduling and planning, dispatch and maintenance control.
    Some Sys Ops teams monitor the operation as a whole, while others are focused on specific regions, flights, or equipment. No matter the role, Sys Ops crewmembers are detail-oriented team players who communicate clearly and perform under pressure.

    Where the Jobs Are

    All System Operations positions are located in the Systems Operations Center (SOC) within our Long Island City Support Center (LSC) in New York City.

    Long Island City Support Center

    Getting Hired

    1. Review the job description to be sure that you meet the minimum qualifications of the role.
    2. Submit your application online.
    3. you may be selected for a brief phone interview.
    4. If that goes well, you may be asked to complete an in-person, competency-based assessment. If you pass, you’ll be invited to participate in a panel interview to learn more about the job and share your skills and experiences.
    5. If selected, candidates must pass a background screening before receiving a formal job offer.
    6. Once cleared, crewmembers are scheduled to attend new hire orientation and training at JetBlue University in Orlando!
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    Inflight

    As our crewmembers will tell you, “this is a lifestyle, not a job!”  Our tight-knit Inflight crew help create an award-winning experience for customers flying JetBlue. With the fun and adventure of this role comes great responsibility to putting the safety and comfort of our customers first, and being flexible and dependable when it comes to working holidays, weekends and non-traditional hours.

     

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  • Pilots

    JetBlue pilots are among the most highly qualified in the industry. In addition to impeccable experience and training, our pilots share a passion for safety, customer service and caring for their crews. JetBlue pilots inspire teamwork and take pride in making values-based decisions in the air and on the ground.


    JetBlue by the Numbers